Terrible onboarding, lack of training - Anonymous employee ICON Employee Review

2.0
Dec 13, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work schedule flexibility, good amount of PTO

Cons

Major systems are extremely dysfunctional such as AP, HR, and IT. The PRA integration is still ongoing and the company continues to conduct layoffs and close offices throughout the company, especially in the US. Training in certain departments is nearly non-existent. Colleagues and managers are all equally confused by the chaos.

Explore other reviews about ICON

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work culture. Really nice management

Cons

It's hard to move up in the career ladder from within.

4.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Strong Leadership, Fair/Average compensation, Thrive Program (company strives to keep you employeed as Sponsor reallocations occur)

Cons

HR is very hands off. It is very difficult to speak to anyone. Not simple to call and ask a question. Everything has to go through a portal. This is challenging when there is time sensitive needs. They make it work but in my opinion, this is a 'con'.

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