ICON Reviews | Glassdoor.ca

ICON Reviews

Updated Sep 13, 2019

To filter reviews, or .

Found 820 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
80%
Approve of CEO
ICON CEO Steve Cutler
Steve Cutler
52 Ratings
Pros
  • "People here are professional and work life balance is also maintained well(in 74 reviews)

  • "good pay good benefits healthy enviroment(in 46 reviews)

Cons
More Pros and Cons
  1. Helpful (2)

    "Clinical Research Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Clinical Research Associate I 
    Recommends
    Approves of CEO

    I worked at ICON for more than 8 years

    Pros

    One of the best place to work..Have great flexibility in employee position.

    Cons

    Nothing much..ICON is a great place to work.

    ICON2015-10-22
  2. Helpful (2)

    "would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at ICON full-time

    Pros

    In my opinion, there was none.

    Cons

    management does listen to you unless you are one of their buddies.

    ICON2019-05-05
  3. "Talent Acquisition Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ICON full-time

    Pros

    Flexible working hours and good compensation

    Cons

    Lacks company culture. You won't make any meaningful relationships here.

    ICON2019-02-08
  4. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at ICON full-time for less than a year

    Pros

    client project work is very interesting

    Cons

    work life balance, direction from senior management is limited

    ICON2018-11-14
  5. Helpful (1)

    "Good to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clinical Trial Assistant in Montreal, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ICON full-time for more than a year

    Pros

    Benefits package is good and lots to learn.

    Cons

    No growth possible and you have to clean the dirty work of previous employees.

    ICON2018-06-20
  6. Helpful (1)

    "not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at ICON full-time

    Pros

    pay is ok, benefits are decent, but not a whole lot of opportunity for growth

    Cons

    salary is not competitive and high workload sometimes

    ICON2018-03-28
  7. Helpful (1)

    "Trial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Trial Manager 
    Doesn't Recommend
    Negative Outlook

    I have been working at ICON full-time for more than a year

    Pros

    It's a job and pays some bills

    Cons

    Poor pay, benefits and leadership

    Advice to Management

    More resources

    ICON2018-03-22
  8. Helpful (2)

    "Say yes and they will love you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CRA in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ICON full-time for more than 5 years

    Pros

    Not much. If you say yes to everything they will like you. Get experience there and then jump ship. Not much else

    Cons

    No advancement opportunities- they hire leaders from outside and are usually friends of the director. Dictator leadership style. Do not recognize leaderships part in very high turnover. Other CROs have better morale and opportunity for advancement.

    Advice to Management

    Look inward

    ICON2017-03-16
  9. "Great manager great work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook

    I have been working at ICON full-time for more than a year

    Pros

    Management is Helpful and supportive of CRAs My manager is great! Good work life balance

    Cons

    Salary is not as competitive to what is out there

    Advice to Management

    Depending on the manager, more support and less micromanagement

    ICON2016-10-01
  10. Helpful (4)

    "Worst CRO environment in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Employee Form Canada 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ICON full-time

    Pros

    Not too many pros. One decent thing about this company is that it offers a fairly competitive salary and benefits. I can't think of any other pros.

    Cons

    - Incompetent line managers lacking basic leadership and people management skills - High workload - No concern for quality of work - Unusually high employee turnover - Poor work/life balance: high rate of employees getting ill - Very little to no opportunities for career advancement

    Advice to Management

    Re-evaluate the line management team and hire open-minded managers who actually know how to behave in order to retain employees. Harvard Business School found that the best leaders have two unique qualities: warmth and competence. Make that a priority because leadership and management are critical to the success of an organization. It's the reason why Icon employees are leaving at such a rapid rate.

    ICON2016-08-23
Found 820 reviews
</>Embed