Started Off Strong...Ended Rather Poorly - CRA I ICON Employee Review

2.0
May 17, 2023
Recommend
CEO approval
Business outlook

Pros

When I first started working at ICON, I loved the systems, my manager, and my team. Now, not so much. You get executive status for national car rental, which has been pretty nice. Some of the systems they use aren't too terrible, like their CTMS system for example. The mentor I have is amazing and always makes herself available to me.

Cons

Their HR department and IT department are rather hard to get in contact with. They also change systems fairly regularly, which can be bothersome. I've had to submit the same expense reports 3 times now because of their system updates and errors. Their benefits package is okay but nothing too special. I also don't feel supported from either my study team nor my manager. If anything, I feel more pressured to work harder but for no reward. Low chance of promotion or growth, even if they tell you otherwise. Low merit based raises as well. If you are brought in as a Legacy PRA employee, you'll be expected to sign a non-compete and will not be treated very well. Additionally, they do not provide a company phone and have become extremely strict with travel expenses (i.e. if there is a 1 hour flight available with no layovers, the preferred flight would be the one with 9 or more stops/layovers because it is the cheapest) there's also a lot of travel and visits are stacked on top of one another. Burn out is inevitable. My initial compensation for my position was also quite nice. No sign on bonus though.

Explore other reviews about ICON

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work culture. Really nice management

Cons

It's hard to move up in the career ladder from within.

3.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits and remote work.

Cons

Management. Also most days it felt like I was just another number.

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