Corporate Culture & Practices Need Improvement - CRA I ICON Employee Review

2.0
Nov 19, 2025
Recommend
CEO approval
Business outlook

Pros

When ICON was PRA Health Sciences the culture was amazing. I loved my job, I loved the people that I worked with and I loved the managers who supported us.

Cons

Since ICON has taken over, ALL of that changed. The culture is terrible. The employees feel unappreciated (just a number), promises are made and broken, career growth and development ground to a halt, raises are abysmal. On town hall meetings we were constantly told that it is our fault that the company is failing and how they are outsourcing to India because they can get more qualified employees for way less money. And at the same time we were being told we need to do better, faster - like the C-suite and their shady business practices and outsourcing decisions have nothing to do with the state of the company,

Explore other reviews about ICON

5.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

4.0
Jun 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great team up to director level. Good place to start career, however not many open positions in US

Cons

Contracts are often unclear not including all needed services, leading to financial overburn. The company relies on multiple tracking systems, creating inefficiencies and frustrations for employees, and prioritizes hiring in low-cost regions, which are known for high employee turnover.

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