Felt like the geeks hired people with Asperger's syndrome to pretend they had a call center. - Tier I Tech Support IBBS Employee Review

1.0
Dec 31, 2013
Recommend
CEO approval
Business outlook

Pros

Pay is OK. Hours are completely consistant. Easy job if you are tech savvy at all. Easy job.

Cons

Its a call center in a growing industry that hasn't realized its a call center. They hire people who are good with people, but castrate them completely when it comes to being good with people or at their job. Very demoralizing place to be. the 24 point QA is really a 120 point QA that they wont call such-- in the call center they have weird attitude of entitled country bumpkins who play a weird Cartersville superiority game that the rest of the world never caught on to-- but management did, and they hire appropriately. You CAN-- be there, be on time, do the job you were trained to do the way you were trained to do it, be amazing with the customers, have great rapport with your co-workers, meet your stats, and still not be good for the job if one weirdo thinks you aren't deemed a "good fit for the company." At the end of the day, there are too many good jobs to be had to wait on the aspies to treat you right

Explore other reviews about IBBS

4.0
Apr 14, 2010
Recommend
CEO approval
Business outlook

Pros

Collegial "can-do" culture Interesting work--industry pioneer Good relationships with customers Significant growth opportunities Freedom to pursue new directions with management approval

Cons

Financial stability No job security Terminations can be arbitrary Infighting amongst senior management High turnover in certain departments (e.g., Finance)

3
1.0
Mar 5, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

high salary, very good benefits in health- medical dental and vision, 401k, as well as vacation. Casual wear to work.

Cons

deceptive management - deceptive internally and to customers. Untrustworthy executive team. HR Team lies to incoming candidates/new hires regarding location (ie watched a candidate accept an offer based on their work location being at IBBS's new "in-town, Atlanta" office, which was a complete farse). HR does not properly file legal documentation when employees separate from the company. Upon my exit - which was voluntary - I had to file a complaint with the Department of Labor because of their failure to properly document and file the necessary documents my departure. I watched management lie to current and prospective customers, IBBS employees, and candidates/new hires. Disgusting, and most unprofessional environment I've been in. I was fortunate to find another opportunity and run - most employees who caught on to managements deception were canned. (Even those who put in two weeks notice were walked out because they pissed an executive team member off.

2
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