Too much work and pressure too little benefits - Customer Service Agent Hyperoptic Employee Review

2.0
Apr 16, 2024
Recommend
CEO approval
Business outlook

Pros

When I started working for this company 5 years ago everything was great, communication, expectations, benefits, salary, etc. but then the company was bought by a major fund and things took the turn for the worst and turned this company into a soulless corporation whose only goals are better profits and great numbers on the company update presentation. At the moment, the only pros COULD be some of the people still working there. Everything else is so bad.

Cons

A lot of things - management not really interested in employee wellbeing since they are having pressure from above to make us all more productive while also cutting costs. Does that sound like a healthy work environment where people are trying to do their best in every situation? Didn’t think so. No wonder so many people are quitting and the company has no time to find replacements. No real prospects of the career development except for a select few who are “good friends” with someone from the management.

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Hyperoptic Response
2y
We appreciate your feedback and are sorry to hear about your experience. We understand your concerns and will take your suggestions into consideration as we strive to improve our employees' wellbeing. If you would like to share more details on your feedback, please write to us. Thanks again, The Culture and Engagement Team

Explore other reviews about Hyperoptic

5.0
May 6, 2025
Recommend
CEO approval
Business outlook

Pros

Effective, fast and good environment to work in.

Cons

Could have better salary and more bonuses

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Hyperoptic Response
1y
Thank you for your review. We are glad to see the 5 stars and read that you had a good experience working at Hyperoptic. Thank you as well for the feedback on bonuses and salary, it's important to us to know what employee and former employees think should be improved. We do have an annual salary review process, designed to ensure fair remuneration based on job performance and market standards. However, not every review results in an increase, as it depends on various factors that are defined for each review cycle. The same it is for the bonus, which is based on performance. Thanks again for your review, the Culture and Engagement Team
3.0
Oct 12, 2021
Recommend
CEO approval
Business outlook

Pros

Shared workload, good hours, easy to learn network

Cons

Poor career progression, management don't listen to complaints or issues, a "seniority is always right" attitude that doesn't encourage collaboration or ideas

2
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Hyperoptic Response
4y
Thank you for leaving a review - we do really appreciate it. It's great to hear that you enjoyed the working hours and the sharing of workload with colleagues. Your comments around career progression are something we would like to discuss more with you - please do reach out. We have rolled out a lot of work across the engineering workforce focused on bringing clarity on career pathways and what needs to happen to make that progression. Our culture is very much focused on working smarter. together which means sharing feedback, working on problem solving together so its not pleasing to hear your comments around ideas being discouraged. Please do get in touch as we would love to discuss your comments in more detail. Thank you, The Culture and Engagement team
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