20+ Year Employee Has Had It! - Director Hyatt Employee Review

2.0
Nov 2, 2015
Recommend
CEO approval
Business outlook

Pros

Great employee benefits (free rooms,401k, healthcare). Caring employees at middle management level and below.

Cons

CEO seems personable but very removed from reality of corporate operations. Making decisions that are borderline unethical at the executive level. My reputation was being smeared by high level executives to push through a controversial piece of technology; luckily this was clearly documented but they were in Senior VP positions so had to leave. Upon departure, was essentially kicked out - not even an exit interview. At the hotel level probably ok, but at the corporate level they are very much looking only for "yes" men and not interested in what's good or right at the regional or hotel level. You can see this in their product distribution, opening hotels with the wrong brand or making up crazy new ones. Company is very risk averse, lost opportunities to buy other companies - this shakes down the ladder. Overall the corporate or regional offices are not a great place to work for someone looking for an ethical, caring or creative place.

Explore other reviews about Hyatt

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

hyatt employee benefits with discounted rooms worldwide

Cons

nothing really! I love it here

4.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Cons

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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