Pros
Working from home is convenient and great for certain situations, like students or mothers.
Cons
Company just plain isn't fair. I worked in Medicare, it was insanity. Policy changes would have members calling angry. Company policy is advocates are supposed to keep their main metric which is "would you recommend the company to others" at above 80% when they're running ads to give away money then removing the benefit in the second year. People who love my customer service will give a no on recommending the company because of course they will in that situation. They're not fair to their employees. Calls can't be too long, but they aren't allowed to be short either (there are many such rules, this is one example). The biggest issue with the company is the cap on pay. $17.50 is it. People there 10+ years, $17.50 2 years, $17.50 It is a temporary job, you can't move up.