Pros
Able to work from home which is great during inclement winter weather. Nice immediate team members. Lots of Personal Time Off earned and tuition benefits and wellness benefits.
Cons
Metrics to be met have resulted in severe stress and team members working 10-14 hours every day to attempt to meet them with the threat of termination if not met. No consideration for fairly frequent IT issues or Holiday time when members aren't home or don't want to talk. The only thing that matters is that the metrics are met on an hourly and daily basis. Also, if you are salary and have a regular dentist appointment you cannot take an hour of PTO time; you must take the whole day off, or it messes up the daily/hourly metrics. You have to decide how much it's worth to be home,yet not have time for family or self care.