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      Humana

      Engaged employer

      Humana reviews

      Run, don't walk - away from this company - Customer Care Advocate Humana Employee Review

      2.0
      Feb 19, 2024
      Customer care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-workers are helpful/friendly/kind, Pay increases with each tier increase. Will work with you if you have a personal emergency to attend to during work hours, letting you have makeup hours.

      Cons

      Every customer survey MUST be a perfect 10 otherwise they want to know why not and will bring you into a group voice chat with several other supervisors to go over it in detail. Long wait times for assistance in main chats even if you show you've attempted to find the answer yourself.

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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