AEP Is Awful - Dms Sales Agent Humana Employee Review

2.0
Oct 19, 2023
Recommend
CEO approval
Business outlook

Pros

Good base pay, i got to work remote and they send you everything you need. great benefits, 1 day of PTO a month, 5 sick days and 2 weeks of vacation. heath insurance was great and i only had to pay $80 a month for it

Cons

work from home hours are terrible, they lied in the interview process and assured me i would get a 8-5 when i actually started i was stuck working 2nd shift and would get stuck on enrollment calls that lasted 2 hours so i normally ended up working at least 10 hours days before AEP. during the AEP Period they want you to work 80 hours a week. My vice president Kalit would call me on my personal cell phone while i was off work asking me why i hadn’t picked up overtime and how it was my responsibility as a licensed health agent to be available to sell insurance 7 days a week. i could not keep up with the schedule, i would work 70hr weeks and my manager would tell me it wasn’t enough. the top performers at this company work over 100hrs a week during AEP that’s why they make so much money. If that’s what you want to do, definitely go for it but this job was not for me. I was chastised for not selling on certain call by my manager but i was always fully compliant and never had any issues with my quality, i should have been supported more because i really tired to be as workable and compliant with people as i could

Explore other reviews about Humana

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Making all the right moves to be a leader in 21st century health care.

Cons

Legacy technology and corporate structures still create friction, but improving.

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

2
See reviews by: Helpful|Rating|Date|All