Out of touch upper management at NSO - Small Business Humana Employee Review

2.0
Apr 14, 2015
Recommend
CEO approval
Business outlook

Pros

The RE/ISE associates are fantastic to work with...each bringing a different approach to the same job. The RE/ISE managers are good leaders when they are allowed to "manage" their teams and not on countless phone meetings or have stuff pawned off on them from top 3. The wellness aspect of Humana is second to none!!

Cons

Top directors sit in their office all day and delegate duties to their managers. Besides counting phone calls, 99% of employees have no idea what they do all day besides micromanage the employees. Phone call requirements are beyond outdated in a company that promotes technology based apps.....all except the NSO...gotta continue to make worthless calls to make quota. Top 3 managers are protected by the "Boys Club" network with upper level management in Green Bay and Louisville. Call volumes are celebrated more than productive sales....SAD.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Making all the right moves to be a leader in 21st century health care.

Cons

Legacy technology and corporate structures still create friction, but improving.

1.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Working from home, that’s about it.

Cons

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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