Started off amazing place but disappointed when employee really needed them - Consumer Service Representative Humana Employee Review

2.0
Mar 23, 2022
Recommend
CEO approval
Business outlook

Pros

Able to advance from entry level customer service to another department. Depending on leader will provider opportunities to grown and learn with the company. Good benefits Helpful wellness programs that focus on employee health.

Cons

Department was eliminated which we were advised there would be opportunities to stay with the company but when applying for different position even to take a pay cut they denied the applicant even with more than enough experience and recommendations in line for coworkers. Leaders tend to promote on favoritism vs skills.

Explore other reviews about Humana

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Making all the right moves to be a leader in 21st century health care.

Cons

Legacy technology and corporate structures still create friction, but improving.

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

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