Work here if you’re willing to give up your soul - Dms Sales Agent Humana Employee Review

1.0
Oct 14, 2021
Recommend
CEO approval
Business outlook

Pros

-They have great base salary -Remote -PTO

Cons

-Constantly Changing Procedures -Cold Calling -They always give out the sales direct number to others who don’t need it, and it effects your conversion -Work life balance doesn’t fit well -For an insurance company their insurance is garbage I worked at Humana for a year, they give a great training and try to make things fair with shift bids, they also give plenty of PTO. However, They have you cold call and most the times the callers are tired of getting five to six calls a day. The only time OT is available is during AEP. They do offer a generous base pay, but commissions could be a little better. For an insurance company their employee insurance is a disgrace, completely garbage. And I couldn’t find anyone around me to take it, I was lucky my husband is in the union and I could still use his. The stress of this job was so bad my hair started falling out!! They say people love being there when you get on the job, but you become a tenured agent after a year of working there and you’re vested after two, simply because you quickly find out that people quit left and right! They say they care about their customers, but they truly are all about money!

Explore other reviews about Humana

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay and work conditions

Cons

Some issues with flexibility and work life balance

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

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