Lack of ........ - Claims Specialist Humana Employee Review

Lack of communication, training once on the job, and raises (only very top get raises once a year). Senior management talks about perfect service but lower management makes unrealistic goals. To make goals one can Not deliver perfect service every time. Lower management choose not to hear road blocks as to why production is not being meet. System down, long processes, new processes, unseen problems doesn't matter meeting production is all that matters.