Pros
The company is fine, they offer alot of benefits and really care about employees well being. The Dual Eligible Outreach department is just disorganized and are all about numbers and not the associates.
Cons
The insurance is horrible!!! God forbids you become hospitalized the bill that you're left with is ridiculous. The pay is not competitive at all, new comers are getting paid then senior associates which is not encouraging at all, there is no room for growth. Micro-managing is at an all time high. Unnecessary changes to metrics after bonus incentive implemented in order to not earn it. The level of disconnection between upper management, to associates is ridiculous. A very simple job has turned into a dreading nightmare. Its like you're in prison the minute you log in.