Pros
Work from home, a great promise at the beginning with no follow-through. You got to work in your pajamas if you want.
Cons
Unrealistic expectations, No work life balance, the only way to meet expected productivity is to work overtime on a daily basis, audit expectations have increased to a few a month and are impossible to meet, schedule is changed to their liking with little notice, treated with little respect, not treated like a nurse treated like a telemarketing mule, forced agenda on calls with members, no autonomy, not allowed to voice concern just do the unrealistic impossible expectations that are set for you, average pay, cutting jobs due to the failed merger, extra responsibilities added to the role with no pay incentive, and it's about NUMBERS NUMBERS NUMBERS.