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      Houzz

      Engaged employer

      Houzz reviews

      Company Culture Great but some Cons - Client Success Manager Houzz Employee Review

      4.0
      Dec 11, 2024
      Client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      management wants you to succeed and work load is decent. I also agree that the culture is really friendly which is hard to find at companies like this. They also are good about laying out what is needed to work your way up. Software is handy and I see a great future with it here for the company as it grows.

      Cons

      The marketing is going downhill it seems which makes it hard to sell. The pay has always been low in my opinion and I also don't agree with how PTO is set up. No separate buckets for sick and vacation time. They are lumped into 1 bucket which makes it hard to delegate vacation time and takes time to acurr. Makes me hesitant to take time off for me also because if I purposely did not want to use PTO for a day and accept not getting paid you will get written up. Never experienced this before at another company but find it stressful. Company changes a lot as well so it's hard to keep up and makes it hard to integrate things when they do make changes.

      avatar
      Houzz Response
      1y
      Thank you for your positive review! I’m glad to see you have had such a good experience both with your management and the overall culture at Houzz. You’ve shared several points here where we could improve and I would welcome the opportunity to talk with you directly if you are open to it. We are always looking for ways to do better and to improve how policies are communicated to help ensure a better experience. If you are open to talking with me, please reach out! Chloe Siegmann, Senior Director, Customer Success (chloe.siegmann@houzz.com)

      Explore other reviews about Houzz

      5.0
      Apr 2, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are truly the best. The product is fantastic and works well. It's fun to work at a company that's a household name.

      Cons

      There has been uncertainty in recent years

      1.0
      Jun 10, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great training pay $$$ Fully remote

      Cons

      Sell it their way or the highway. You’re just a number. Fake culture feel “post your favorite pump up song in the chat” Redundant meetings. Constantly switching up sales processes. Expect many no-show bookings, spam/unqualified leads. You will inherit an older book of business and be expected to meet sales targets.

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