Houzz

Previous Employee - Account Manager Houzz Employee Review

2.0

May 18, 2024

Account manager

Recommend

CEO approval

Business outlook

Pros

Job started out great and making good commission Loved many of my colleagues Office perks were very nice

Cons

Commission structure frequently changing, leadership started making changes that put team in positions that felt unethical and used commission structure to pressure team to comply. Outside sales team would mislead customers to sign up and then when they got to our team and realized the reality of what they were getting in services/exposure it was up to us to save them or it was taken out retention commission.

Houzz Response

Thank you for the feedback. I appreciate learning about your experience, including things you enjoyed and those we could continue to improve. While we have strong sales accountability programs in place, we are always seeking ways to drive improved client success. If you have more to share, please reach out. I’d be happy to talk about how we can work to elevate both our customer and employee experience. Renee Ross, Senior Director, Global Client Success & Engagements (renee.ross@houzz.com)

Previous Employee - Account Manager Houzz Employee Review

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