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      Hotjar

      Acquired by Contentsquare

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      Hotjar reviews

      Beware: Corporate Giant Takes Over - Old Reviews No Longer Reflect Company Reality - Choose Not to Disclose Hotjar Employee Review

      1.0
      Jan 30, 2024
      Choose not to disclose
      Recommend
      CEO approval
      Business outlook

      Pros

      Formerly an outstanding workplace with unparalleled perks and a humane approach, it valued autonomy and fostered transparent communication, even at the executive level.

      Cons

      Now, under the umbrella of a corporate behemoth, the company's once sterling reputation as an employer is at risk. The perks, worth nearly €10k annually, have been dismantled without any compensation adjustments. Promotions and raises have been frozen during the merger, causing disillusionment among the staff, especially as trusted senior executives either depart or align themselves with the new corporate rhetoric. The rapid decline is evident, with instances of misogyny and racism excused under the guise of cultural adaptation. Transparency has been replaced with corporate jargon, stifling open dialogue and leaving employees fearful of repercussions. Layoffs, while occurring, are executed without regard for the human element, leaving colleagues abruptly vanishing from ongoing conversations. The company's former ethos of respect in the workplace has been discarded.

      avatar
      Hotjar Response
      2y
      Hello, Thank you for sharing and voicing your feedback. We're very sorry the feedback could not be more positive at this point. We understand the changes can be frustrating. The business is undergoing them to make sure we're competitive in the long run. While we're sharing more information internally about the processes you mentioned, please, feel free to reach out directly, if you feel comfortable, to discuss your concerns. I'll treat your feedback with the utmost confidentiality. Thank you, Carolina

      Explore other reviews about Hotjar

      5.0
      Jul 28, 2022
      Account associate
      Recommend
      CEO approval
      Business outlook

      Pros

      A transparent organization: teams are involved in the decision-making process for all initiatives even the most strategic ones. Feedback is shared on a consistent basis in a constructive way across and within teams. A fully remote organization that lets you manage your workload as you need, gives you a lot of flexibility, and trusts its employees - no micro management!

      Cons

      An organization that is growing fast and constantly innovating which in turn moves too quickly at times, this can create a bit of chaos or confusion internally. But these are the typical growing pains of a successful scale-up organization.

      7
      1.0
      Feb 16, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      used to have amazing perks, health care benefits, transparent company culture, high morale, worker-centered work place, remote

      Cons

      new leadership with the acquisition of Contentsquare and Heap is doing away with the once awesome culture, introducing rounds of layoffs and cutting benefits of Hotjar employees by 15k while pretending that it's not happening, cold, vapid culture, fixated on the bottom line with a money-first approach, giving people more responsibility with no pay increase, stalling merit-based pay increases, stifling the atmosphere of open dialogue

      49
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