Working at Hotjar | Glassdoor.ca

Hotjar Overview

San Ġiljan (Malta)
51 to 200 employees
2014
Company - Private
Internet
Unknown / Non-Applicable
Competitors

Unknown

Headquartered on the beautiful island of Malta, in the ‘heart’ of the Mediterranean, Hotjar is a young startup that embraces remote working and personal development.

Hotjar's culture is driven by transparency, respect ... Read more

Mission: We want to democratize site analytics and feedback by making it affordable and accessible to everyone.

Hotjar Reviews

  • Helpful (1)

    "Not the best in terms of Compensation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Devops Engineer in Stockholm, Stockholm (Sweden)
    Former Employee - Devops Engineer in Stockholm, Stockholm (Sweden)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hotjar full-time (More than a year)

    Pros

    Work from home. Vacation. Good for someone early in their career. Someone who is a seasoned individual can make way more and also get insurance from his/her employer at a different place. This place is a typical European body shop. You work hard but don't get paid on the same level. They will give you holidays thats it. If that works for you then go for it. If not look for other companies that have better products and can way way more(40-50+) than 100K.

    Cons

    Salary is much lower than what other companies are willing to pay candidates. In the DevOps arena they can't compete with other similar remote work places that pay way more than then 90K Euros. In my opinion that is very low. For someone in the US that is a very low salary. The concept won't go too far and there are many competitors in this market who have engineered a much better product than these egoistic fools. They need to open their windows and look outside. The business model has no growth besides figuring out what a user is doing on ur website. There are other sites out then that can do way better and for cheaper.

    Advice to Management

    Learn better management. Try to pay well. Keep the end goal in mind. Learn to strategize.

See All 31 Reviews

Hotjar Photos

Hotjar photo of: Competition: On
Hotjar photo of: Dev Team Meeup
Hotjar photo of: Lots to learn at a company meetup
Hotjar photo of: Utah meetup skiers
Hotjar photo of: Snowshoeing in the Rockies
Hotjar photo of: Our Malta meetup
See All PhotosSee All

Hotjar Interviews

Experience

Experience
77%
5%
18%

Getting an Interview

Getting an Interview
90%
7%
2%
1

Difficulty

3.5
Average

Difficulty

Hard
Average
Easy
  1. Helpful (2)  

    Customer Support Interview

    Anonymous Interview Candidate in Hamilton, ON
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Hotjar (Hamilton, ON) in October 2019.

    Interview

    I applied for their Customer Support (Remote) role for North America.

    At the time when I applied, they had a "Be Bold and Move Fast" initiative, so the process for me may have been different than what others had experienced. There would be 3 stages to the process:

    a) Informal meeting
    b) Interview with another (senior) member of the team
    c) A 2 week task (paid) to see how you perform doing various tasks.

    I only made it to the second interview.

    The first "interview" was a 15 minute chat with the head of the team, and she just wanted to get to know a bit more about me, why I applied, and answer any questions I had. It was quite informal, more of a chit-chat type thing.

    The next process was with another member of the team. The questions asked weren't what I expected and practiced (e.g. tell me about yourself, strengths/weaknesses), but they made sense for the position. I only made it to the second level of the interview. However, overall, it was a positive experience. They let me know quickly (usually within 3 days) whether I had or hadn't made it to the next part of the process. Although the process took longer than I anticipated, I don't feel that they wasted my time.

    *Also, the interview was online. Although I put in this review that the interview took place in Canada, it actually took place over Google Hangouts.*

    Interview Questions

    • I don't remember exactly how the questions were worded, but in the second interview, they had asked something like:

      - How would you make a case for a product
      - Something about creating another support method (I think)
      - Constructive criticism you've received in the past
      - I also think they may have asked if I had experience with billing/invoicing   Answer Question
See All 116 Interviews

Company Updates

  • New year, new you! New job?

  • Here's how we grew our content team from 2 to 700 people (and how you can do the same!)

    How 400+ beta readers helped us write our best content (PS: you can do the same)

    For decades, software developers have been using beta testers to get feedback on products ahead of their official release. For centuries before them, novelists and literary writers used beta readers to get opinions on late drafts before preparing manuscripts for publication.

See AllSee All

Hotjar Awards & Accolades

  • Best Tech Startup, MCA eBusiness Awards, 2015

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