Wouldn't work their again - Customer Service Representative Horizon Bank Employee Review

2.0
Jun 17, 2021
Recommend
CEO approval
Business outlook

Pros

Up to date technology and computer programs. Dual computer monitors. Has opportunities to move to different departments if you live in NorthWest Indiana

Cons

Unreasonably high sales and loan goals that were not evenly distributed among those who do loans. I was in the office 4-5 hours most days and was expected to obtain 15% more then my fellow co-workers who were there all day, I was asked to take on extra responsibilities with no pay increase and was informed that the "experience" was my reward even though it was a title change and required managing others. I was also told before going on a medical leave that I could come back as part time if I wished. When I was getting ready to come back the DM had changed and I was informed 2 days before starting that I would have to come back fulltime or not at all. I struggled to find a way to make it work so they allowed an extra few weeks at part time. I enjoyed most of my co-workers but found issues with favoritism in management and difficulty getting needed days off. I even had a co-worker told they would need to work on their wedding day if no one would cover for them even with it being requested off months in advance. Pay is okay but not competitive and I felt like I was replaceable the whole time. Is lacking in a lot of employee programs to help employees in different situations that most banking organizations offer. Has an extreme turn over which cause confusion to clients as well as making it difficult for everyone to complete their own tasks when they are asked to work in other positions to help out.

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Horizon Bank Response
4y
Thank you for sharing your pros with us such as career growth and opportunities, as well as your thoughts for improvement.

Explore other reviews about Horizon Bank

5.0
Aug 5, 2024
Recommend
CEO approval
Business outlook

Pros

Flexible and understanding management. Great benefits.

Cons

I have no cons to list, this job has been exactly what I needed exactly when I needed it.

3.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Helpful and friendly environment to work. The people are really kind.

Cons

Low pay and not many opportunities for growth.

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