Its all about the numbers..Homeserve does not care about its employees in the call centre - Customer Service Representative HomeServe Employee Review

The company may look like its doing well from the outside but try asking someone who’s either working there or left how they were made to feel..Homeserve doesn’t care about the people who do the daily calls as they just interested in making things “easier” for the customers at any cost.The workers have no say and are made to work in an environment that says if your face fits the job ie you are in the inner circle you are in. There is zero opportunity for part timers and regardless of time served your in a trap..its either this or leave. The life has been sucked out of homeserve there is no postives left to mention. The marking system is harsh for calls and you will always fail on something as they use a “randomiser” to select calls but if “they”want you out then they will find a way. Think twice about joining as you will be trapped as its very hard to get ahead. People are leaving all the time..this is not a good place to work. Homeseve is full of families who get each other jobs an make sure they get each other into good positions before anyone else is considered. Department heads and other people in higher positions are sitting drinking champagne when the daily workers are told there is no money for pay rises or bonuses.