Good starting place for a career, good progression opportunities to middle management but not to senior level. - Anonymous employee HomeServe Employee Review

Thank you for your review. It is great that you are willing to share your views to help others make better choices regarding employment with HomeServe. I'm glad that you feel we have turned things around over the past 2 years but I'd like to stress that this turn around would not have been possible without bringing in external managers with prior experience; This was necessary given the circumstances. The intention is to use their very relevant external experience to set the tone for the culture going forward, a culture which includes a focus on development so we will never be in the position again where we don't have middle managers ready to step up. Finally I'm disappointed that being close to the Customer is something you find noisy and disruptive. I disagree and think the experience of being close to the front line will lead to better decisions for both the staff and the Customer. Time will tell.