Mess of a company, wouldnt recommend to anyone - Insurance Claims Agent HomeServe Employee Review

Thank you for your honest review. I hope that as well as leaving a review here you have been able to talk to your manager about your concerns. Or come to me, I’d be happy to chat with you. It’s really important to us, particularly in the current circumstances that our People are being open about how they are feeling. We know we are facing an extremely challenging time, especially on our frontline and in the field. We’ve hired just under 200 new people for teams across our contact centres. And we’re recruiting for engineers too. We should start to see the benefit in our service levels soon. We have lots of escalation routes for our vulnerable customers, if you feel that we are letting a customer down then please let your manager know or email Customer First. Jon Saul Head of Claims