Most dysfunctional company ever - Senior Management HomeServe Employee Review

The board is totally dysfunctional and this filters down, with little to no strategy to guide the company. It is reliant on a handful of products that it pushes, knowing very well that its T&Cs give them a way out. It build its business model on pushing low value products, hooking customers in with low cost and confusing deals, and then relying on complacency whilst it ruthless cranked up prices in subsequent years. It knowingly miss sold products and was fine £30m+ for it, yet has not woken up to this message and still pushes broken products.