Horrible company, avoid at all costs. Clueless, directionless and a sinking ship out of touch. - Manager HomeServe Employee Review

Complete lack of genuine company direction, putting the customer at the heart logo is a myth to placate the FCA and mitigate the fines. This company essentially sells useless policies to people who really don't need them whilst making every effort to not satisfy contracts. Leave your moral compass at home. Very incestuous environment, chosen few protected and rewarded, lots of people removed and settle on compromises. Senior Management are massively out of their depth and fail to deliver on promises and predictable, repeatable management cliches. Zero investment in staff (IT) Too many chiefs, multiple directors of nothing, of which the churn is huge, thus no vision seen through and delivered. Too many initiatives stall and fail to be delivered. The capable members of departments are often over looked for the more vocal continual failures. Blame culture is chronic and perpetuated by lack of management support whose self interest are bonused on are consistently selfish. Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs. Lies, lies and more lies despite overwhelming material evidence to undermine. Dishonest management miss reporting actual failures and hiding failures to cover personal incompetence. Too many people walking around with protein shakes. Too many people wearing cloths that don't fit. High staff turnover due to unhappiness and lack of faith in management. Lack of boundaries and roles and responsibilities, promoting glory hunters and self fuelled fraudulent over time. Complete lack of awareness around individuals and deliverables. Imbalance of work load, some teams are under pressure, some surf all day HR lose contracts, and manufacture alternatives to suit with completely different terms and forged signatures.