Pros
I have been at HomeServe for just under 2 years having come from a couple of smaller companies and running my own business. The big company culture was a massive shock to me but a welcome one. I came on as a Gas Engineer and was suckered into the people promises and customer charter straight from the induction. Two years down the line I have been fortunate enough to be an SME on many different projects, deliver engineer training and have landed my first promotion in a totally new and exciting business area away from the tools, something I didn't ever think was possible. I believe the pay and benefits is more than fair. I truly believe you get out what you put in. There are instances where you may have to work a little bit later but it is swings and roundabouts as you will then finish early on most days. If you want to chase the money then the opportunities are available as a Gas Engineer as you can work away and do extremely well for yourself. If you want to stay at home and do minimal overtime then that is also fine, in most cases you are measured on the quality of your work rather than the speed you are doing it. There is job progression available if you can show you are willing to go the extra mile for the customers and the business. Success isn't always earned 9-5. The business provides multiple talent development courses for its people and then content is excellent. HomeServe have shifted the scales to investing in their people rather than outsourcing talent. This is the first place I have worked where you can approach anybody in the business and ask them to mentor you. I have been fortunate enough to receive mentoring off many different people within the business, especially from my new manager. I have a totally different perspective and skillset due to my personal development while at HomeServe. I believe there is a fair amount of transparency within the business. Employee's are encouraged to give their opinions and complaints via the internal social media platform. ANYBODY can book a 121 with the CEO Greg Reed and talk about their issues and ask for advice. The leaders do care about the the thoughts of the rest of the business, but that doesn't mean they don't have tough decisions to make and not everybody will be happy with the result. I have been treated well during my time with the business and I truly believe we have a bright future under the current leadership. The number one thing about the business is it's people. I have made some great friends along the way and cannot wait to see what the future holds.
Cons
I personally do not have any complaints. I believe with this business you get out what you put in.
