Do NOT work here--worst mistake you'll ever make - Customer Service Associate HomeGoods Employee Review

1.0
Feb 6, 2020
Recommend
CEO approval
Business outlook

Pros

Flexible hours for students. Management is pretty understanding if/when you call in for an emergency. Management provides meals/snacks frequently.

Cons

Disorganized store setup makes it difficult to finish work. Your daily task is to shove everything onto a shelf somewhere and hope it doesn't fall off and hit someone. Workplace injuries and customer injuries are common. You're usually unable to help customers find what they're looking for because everything is merchandised/"organized" by style, leading to frustrated customers and stressed out associates. Aisles and pathways are narrow , and you can't take two steps without bumping into something. Tools and equipment are inefficient, with bad batteries or they take forever to boot up/load/buffer which costs time. As mentioned in pros ^^^ they feed you a lot, but the food they offer is often incredibly bad for you (pizza, candy, soda, etc) and is usually left out until it goes bad. There are no cameras in the break room, so if you forget to lock your locker there is nothing stopping anyone from stealing from you, and lunches are often stolen out of fridges. New policy updates occur frequently, but you won't hear about them until months have passed and a guest manager gets mad at you for doing something your regular managers never bothered to tell you. Hours are erratic, and you're lucky to get 12 hours a week. When you do work you're scheduled for literally all the customer assistance jobs for five-eight hours, so you must help load furniture and rugs, do price checks, and answer phone calls. Cashiers do not delegate calls and if cashiers see you up front they will grab you no matter how many tasks you have on your plate. While you're running around doing everything in the store, customers will grab you because they need help. Coordinators are territorial and God forbid you put anything in the wrong spot because if you do they are more than happy to chew you out in front of everyone. Harassment is allowed, and even encouraged at times. Promotions are impossible unless you're skinny, blonde, stuck up, a favorite or related to management. In other words this is a toxic, dead end job for decent people.

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5.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

Accommodating schedule, great staff to be around

Cons

Advertising our credit card is difficult

2.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

it is a job if you desperately need one

Cons

management does not keep promises (e.g. I was promised $2 higher pay upon accepting the position and later was told it wasn't feasible anymore once starting. I was also promised a specific day off then last minute had it revoked because they decided to make it a mandatory day). management does not listen to or care about its employees, very unprofessional. store managers don't want to do anything to help, they just sit in the office. management let other employees slack off and do nothing and expected others to compensate for their lack of effort general manager was horribly rude and misogynistic. he threw a box at someone while visiting.

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