Classic Case of a Leverage Buyout - Staff & Management cut and load dumped on remaining staff. - Anonymous employee Hertz Employee Review

2.0
Feb 8, 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Staff for the most part were great. Hours had some flexibility to them. You always ended up doing many different jobs so you didn't get bored easily.

Cons

Managers were getting burned out and quite. Several of the best ones quit. Managers unable to control bookings locally and during the summer you were either turning customers away or making them wait! Two very deadly sins for customer retention and satisfaction. Customer Satisfaction survey was a joke. It was all related to revenue and gave managers no direction to improve customer service which was usually sabotaged by the overbooking situation.

Explore other reviews about Hertz

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work in tandem with other professionals in your trade, always had a feeling of "family" working alongside my peers. We come together when times are tough, this is very rewarding,

Cons

The current economic and geopolitical spectrum have been proving a challenge to this industry as a whole, thankfully we are a resilient outfit with the best people at the helm.

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

It is a decent place to work with a steady environment and meaningful day-to-day responsibilities. Overall, it's not a bad company to be a part of if you are looking for stability and purpose in your tasks.

Cons

The internal culture is highly political, and professional advancement often depends more on favoritism than merit. You frequently have to play corporate games and kiss up to management just to get ahead or be noticed.

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