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      Former Employee Review for Helpware Gelato OP - Customer Service Representative Helpware Employee Review

      1.0
      Feb 18, 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      the salary package was competitive

      Cons

      toxic account manager, team leaders, tenured employees esp HR manager specifically the Gelato OP account - the account itself is toxic not the company // the company itself doesn't have 24/7 pantry available - cr sucks it smells - no HMO on day 1, just after 6 months/regularization with no free dependents

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      5.0
      May 18, 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and collaborative environment

      Cons

      The management is sometimes slow in giving feedback and implementing changes.

      1.0
      Feb 17, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Low skill/experience requirements to get a job Equipment supplied Pretty good health insurance (used to be better) Industry standard KPIs

      Cons

      No raises Minimal shift bid/change options Antagonistic HR dept Hard to promote within No incentives Terrible 401k matching Terrible work culture Layoffs without warning Lies about projects doing well only to fire their employees the next week. Minimal support/assistance within the projects Terrible training Rampant nepotism

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