Friendly and helpful people make it a great company - Customer Support Representative Helpware Employee Review

5.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

The people at the company are very friendly and helpful. I hope to work here for a long time and get to know all my future colleagues as soon as possible.

Cons

No cons found. Great company

Explore other reviews about Helpware

5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture and collaborative environment

Cons

The management is sometimes slow in giving feedback and implementing changes.

1.0
Feb 17, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work Low skill/experience requirements to get a job Equipment supplied Pretty good health insurance (used to be better) Industry standard KPIs

Cons

No raises Minimal shift bid/change options Antagonistic HR dept Hard to promote within No incentives Terrible 401k matching Terrible work culture Layoffs without warning Lies about projects doing well only to fire their employees the next week. Minimal support/assistance within the projects Terrible training Rampant nepotism

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