Helpling

Sweet promises but prioritize cronies - Customer Specialist Helpling Employee Review

3.0

Jun 28, 2022

Recommend

CEO approval

Business outlook

Pros

Good team members. You rely on one another to survive everyday, handling customers on your own and with the team without proper training/brief from upper management.

Cons

Customer service team IS the sales team, without commissions but REQUIRED to hit all KPIs like you were trained and interviewed as a sale person. They said be close with your colleague but if you did, they are not happy with it. Efforts means nothing to them. Money and sales is number 1. Don't put too much hope for career growth here. They chose those they "LIKE" for career growth, your efforts is nothing Never disagree with upper management on anything, it will backfire you :)

Helpling Response

Hey! Obviously, this review wasn't easy to read. Yet, we really appreciate your feedback. At Helpling Group, we believe in rewarding people based on their effort and contribution, creating a motivating and uplifting work atmosphere and support all of our employees to develop and grow. So, many of the principles we believe in haven't been lived up to here. To be able to work on some of the issues at hand and improve your employee experience, please get in touch with the HR team at the HQ. I would love to talk to you personally. All the best and take care, Katharina (Head of HR)

Sweet promises but prioritize cronies - Customer Specialist Helpling Employee Review

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