Bad management - Anonymous employee HelloFresh Employee Review

2.0
Dec 12, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun environment and great people to work with.

Cons

Horrible scheduling and hours were not guaranteed. Direct sales in places where people cannot afford the product with the expectation to sell when the customers literally cannot afford the subscription.

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HelloFresh Response
7y
Thank you for taking the time to write this review and sharing your feedback with us. It’s excellent to see that you’re enjoying the fun environment at HelloFresh and working with your teammates on the sales team. Our Brand Ambassadors are the face and voice of HelloFresh to our customers and we care a lot about your experience as part of the FreshFam. While we try to release schedules with as much notice as possible, due to the nature of scheduling events, there can be last minute changes to add more hours to each employee’s schedule. Our sales managers to strive to share the available shifts evenly throughout the sales teams, dependent on one’s availability and preferences. We try out new events and locations all the time to see if they would be a good fit for sales, however, not all locations are a match and we use this data to make scheduling choices in the future. We try at as best we can to ensure all Brand Ambassadors are scheduled 40 hours of work per week, unfortunately there are times where this is not possible based on the availability of events. Thank you again for this feedback. We always appreciate hearing from members of the FreshFam while we strive to make HelloFresh the best place it can be for our team.

Explore other reviews about HelloFresh

5.0
Apr 12, 2026
Recommend
CEO approval
Business outlook

Pros

Good job great benefits can be

Cons

Fast paced environment can be

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HelloFresh Response
2mo
Hi there, we’re thrilled to know that the benefits are a part of what makes your experience here so fulfilling. Your hard work and enthusiasm are critical to our continued progress, and we are so thankful to have you with us. Here’s to achieving even more together in the future! Thank you & best regards, DS & Your HelloFresh HR Team
1.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible hybrid environment. In-office requirement is 50% of the month, but there is significant autonomy in how those days are scheduled (eg. you can decide to condense your in-office days the first 2 weeks of the month, and work remotely for the next 2 weeks).

Cons

1- Compensation (particularly base salary) is significantly below market. Reliance on RSU as a major component of the compensation package is problematic, given the company’s stock has severely plummeted over the last 5 years (and continues to do so). 2- Professional development is virtually non-existent. Internal promotions are rare (even for top performers) and highly political. 3- Constant reorganizations and frequent layoffs. It is difficult to feel secure in your position when entire teams are being phased out every few months. 4- Toxic and fear-driven culture. There is a prevalent culture of backchannel feedback and a palpable, constant sense of fear regarding job security and retaliation. 5- Unsustainable business model, still. Service is overly reliant on discounting and promotions, which has negatively impacted brand perception and long-term customer value. Path to sustainable growth is unclear. Leadership also doesn't seem to know what to do, as they frequently pivot strategy, with new directions introduced every few months (if not every few weeks). This lack of consistency creates a sense of instability and leaves teams feeling as though the company lacks a cohesive, long-term vision. 6- Leadership tone. Leaders often lack respect for both employees and the customer base (it is common for them to make derogatory and insulting comments in business meetings about customers who cancel their service).

3
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HelloFresh Response
5d
Hello, thank you for bringing this to light. At HelloFresh, we prioritize creating a safe and supportive environment for all employees. Any behavior involving harassment or discrimination is thoroughly investigated under our zero-tolerance policy. Please consider contacting us directly at hf-feedback@hellofresh.com so we can address your concerns via the appropriate channels and process. Thank you & best regards, DS & Your HelloFresh HR Team
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