Heavily top-down culture gone toxic - Anonymous employee HelloFresh Employee Review

2.0
Dec 9, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As with many big startups in Berlin, HelloFresh is a very international and diverse organization (with the exception of the senior leadership team.) Office is well located and surrounded by other interesting startups. If you don't need much structure, and don't really care about things like "mission", "values" and "purpose", you can learn a lot of practical stuff on the job and have opportunities to go up somewhat within the company. You will also likely be involved in interviewing potential hires and be able to learn from that. There are still a lot of competent people working there, although the turnover as of late has been immense.

Cons

HelloFresh, especially post-IPO, became completely obsessed with revenue at the expense of everything else. Senior leadership, with a mix of inexperience and arrogance, created a culture that has been pushing away a large number of long-standing employees, who started feeling their voice was irrelevant, and that their work wasn't really making a difference. I have personally left the company feeling that standing up for what you believe is best for the company, if it goes against the leadership's ideas, is a horrible idea. There is also an obsession with hiring, even if there are numerous cases of people with very little to do due to the lack of structured product management. And only increasing head count comes second to revenue. One of the consequences is an office that has for a long time been overcrowded and where working in the afternoon becomes impossible due to the lack of oxygen. In the summer, it literally becomes a sweat shop. A lot of people have said HR is ineffective, but the reality is that senior leadership's "command and control" mentality does not allow for much. Feedback, in its true form, is a foreign concept, despite claims of an "open" culture and performance review processes that are nothing but a lot of work because they still don't train people on how to do it properly. When those in charge are in fact not fans of feedback and do not take it for themselves, it is no wonder the culture gets screwed up at scale. Overall, the biggest issue of HelloFresh is hiring a lot of talent only for the ones at the top to have influence and decision making power. This strategy (or the lack of it) has certainly got the company to IPO (thanks to an impeccable job in marketing and operations) and become a billion dollar company but is now showing its long term effects: talent flocking away at a very fast clip, and the stock price going down hill at the same pace.

Explore other reviews about HelloFresh

5.0
Apr 12, 2026
Recommend
CEO approval
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Pros

Good job great benefits can be

Cons

Fast paced environment can be

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HelloFresh Response
1mo
Hi there, we’re thrilled to know that the benefits are a part of what makes your experience here so fulfilling. Your hard work and enthusiasm are critical to our continued progress, and we are so thankful to have you with us. Here’s to achieving even more together in the future! Thank you & best regards, DS & Your HelloFresh HR Team
1.0
Nov 24, 2025
Recommend
CEO approval
Business outlook

Pros

There are some genuinely nice people here but that is the only real positive. Even they are slowly leaving because the culture has become too toxic to stay in.

Cons

Highly political culture with no real promotions. Leadership is insecure, ego driven, and more focused on protecting themselves than supporting employees. Micromanagement is constant, communication is poor, and priorities shift without explanation. Quiet layoffs happen with no transparency and usually protect the same small group. The new US marketing lead has made the culture even worse. He was difficult to work with before and has only become more problematic in a higher role. There is constant questioning, no clear vision, and nonstop steering that sends teams in circles. It is hard to understand how he keeps moving up the ladder despite repeated negative scores and consistent employee feedback. Independent analysis, including the Grizzly Research report, highlights similar issues such as unstable leadership, lack of direction, and a business that feels like it is declining. What the report describes matches what employees experience inside the company. Even if the CEO or HR choose to ignore these problems, they remain the reality employees deal with every day.

11
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HelloFresh Response
6mo
Thank you for sharing your feedback. We’re sorry to hear about your experience and take comments like this very seriously. At HelloFresh, we strive to create an inclusive, respectful, and supportive environment for all employees. If exclusionary behavior or cliques were part of your experience, we would like to learn more so we can address them. Please feel free to reach out to us at hf-feedback@hellofresh.com. Thank you & best regards, DS & Your HelloFresh HR Team
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