Great Company, Horrible Employer - Member Service Representative HealthPartners Employee Review

Work/life balance, benefits, salary, managers, culture, purpose, human-driven goals, integrity, engagement, teamwork, compassion, health. Working from home for 5+ years has improved anxiety, wellness, and life balance. Not all jobs can be done remotely, but for those that can, it is a priceless benefit it itself to be able to be productive & undistracted. My team collaborates wonderfully all day despite the distance - they feel like family to me. I love the focus on improving the community. I love the integrity - HP actively fights racism, sexism, bigotry, bullying, & has been going out of its way (especially in the last 5-6 years) to continue to fortify its culture and create a truly diverse workplace. It's paying off. 15 years ago mid- to high-level teams were mostly Caucasian, and today, the teams I collaborate with at senior and mid- levels are culturally/religiously/racially diverse, gender balanced, welcoming, and always include differently-abled colleagues. I really love my job and with 20+ years at HP in many roles (at 3-4 levels), I know the culture well enough to state these things with complete confidence.

More work than workers! But for me this is a "pro".

It's a pretty good work environment. Generally positive.

The different parts of the company (Health Partners and Park Nicollet) are having difficulty integrating. Park Nicolet appears to be openly hostile to Unions. It makes for awkward work conditions, as you're likely to have to juggle multiple different instructions and workflows. This also causes conflicts when it comes to managing things like PTO or work assignments. Plan on on-the-job training. HP's only training is corporate videos, which are painfully inadequate.