Intelligent Employees but Unreasonable Expectations - Anonymous employee Hanover Research Employee Review

Thank you for your feedback. The Account Management team is responsible for managing the relationships with our clients, making it a highly skilled and highly valued role at the company. Team members within this position are frequently required to commit significant effort to internal coordination, client service, and revenue objectives. Hanover's core objective is to serve our clients and there are times when our Account Management team is expected to do more than a regular 40 hour work week to meet this objective. Acknowledging this, Hanover has put tools in place to help manage the prioritization of tasks and workload. Hanover has recently invested in a senior manager training module to ensure that we are equipping our managers with the tools needed to foster successful employee/manager relationships. In addition, we are exploring additional flexibility options like dedicated planning days that can be incorporated into the role to encourage and support increased work/life balance. We look forward to continuing these investments and making efforts to address any and all work/life balance concerns. We are always receptive to feedback and suggestions from staff to improve the challenging aspects of a role so encourage current employees in this role to share their suggestions and feedback with their manager or directly with me.