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      HGS

      Engaged employer

      HGS reviews

      Job review - Customer Service Representative HGS Employee Review

      3.0
      Feb 20, 2023
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Extensive training and an abundance of information to get the employee prepared for customer service.

      Cons

      Not enough support and follow of information retention once employees start production. Pay does not match the workload and expectations.

      avatar
      HGS Response
      3y
      Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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