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      HGS

      Engaged employer

      HGS reviews

      Lied about the position. - Customer Service Representative HGS Employee Review

      2.0
      Oct 19, 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to join, paid training

      Cons

      Did not pay the advertised wage, stated that the position was long term when it was actually seasonal, you do not actually get a choice in hours, was thrown into new call lines with no notice or training, was promised extended training when joining but when I requested this for my new position they instead fired me.

      avatar
      HGS Response
      3y
      Thank you for writing a review. The things you've described here are concerning to us and we want to take this opportunity to learn more. If you'd be comfortable with it, we encourage you to connect with us at talk2us@teamhgs.com.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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