Okay job - Customer Care Professional HGS Employee Review

1.0
Aug 11, 2021
Recommend
CEO approval
Business outlook

Pros

Work from home Pay was pretty good Not much for pros, only worked during covid season

Cons

No work life balance. Had to be in the seat for the entire shift, penalized for even going to the bathroom. Computer systems were really bad and their voice systems were terrible.

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HGS Response
4y
Thank you for leaving a review. We do understand that the Contact Center industry can be challenging, which is why our hiring process is very robust, open, and honest to set the job expectations to be very realistic.HGS is always striving to develop the members of our team and increase their client and systems knowledge. We want our people to learn and grow together. Thank you for being part of OneHGS.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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