DO NOT WORK FOR THEM - Customer Service Representative HGS Employee Review

1.0
May 1, 2021
Recommend
CEO approval
Business outlook

Pros

Good pay-but is based off what training you have

Cons

- Management is a mess, run by people who have no clue what they're doing - One boss will tell you one thing, another boss will tell you something different -Cannot tell you the amount of times Ive been lied to. -Training i received was rushed, unprofessional, and only educated me in certain areas

avatar
HGS Response
5y
Thank you for taking the time to offer your feedback. We are very proud of our industry-leading training that sets our agents up for a life of opportunities with future-proof and transferable skills. We are focused on offering the very best support to our employees, so we are disappointed to hear about your experience. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

avatar
HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

avatar
HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
See reviews by: Helpful|Rating|Date|All