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      HGS

      Engaged employer

      HGS reviews

      HGS Provides Advancement Opportunities to Place on Your Resume and Setbacks to Learn From - Trainer HGS Employee Review

      3.0
      Dec 11, 2019
      Trainer
      Recommend
      CEO approval
      Business outlook

      Pros

      If you show up to work and perform your best, advancement opportunities will become available approximately six months. You establish great working relationships and friendships with your peers. For trainers - a great pro is meeting new hire agents on a constant basis.

      Cons

      At times, there are those who will get caught up with negativity on the job. In training - it's not enough for trainers to just interact with clients and teach the material to the agents. Recently, trainers have to take calls on top of adding more required paperwork without increase in pay while Team Leaders do not take calls.

      avatar
      HGS Response
      6y
      Thank you for sharing your feedback. It is always nice to hear from our current and former employees about the experiences they are having or have had with us. We are focused on offering the very best support to our employees. As with everything there is always room for improvement, and we will definitely share your comments. Thank you for sharing your talents with HGS USA.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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