Hostile Work Environment - Sales Support Specialist HGS Employee Review

1.0
Aug 9, 2019
Recommend
CEO approval
Business outlook

Pros

There are very few pros.. 1. You gain experience, but it all depends on what teams you end up with. Not everyone’s work load and requirements are the same. So if you have an easy team you will be watching YouTube all day. 2. You can work from home once a week. However - there are several hoops you have to jump through depending upon if you are one of the manager’s favorites that is. Management tells you that you have to schedule Doctor appointments on your work from home day, but then they ask you to come in the office on your work from home day.

Cons

There are honestly so many that it would take forever to mention them all. 1. Many of employees that have been with the company for a long time treat the newer and younger employees poorly. Even the team leads can be extremely rude and hateful to newer people. Management knows that this is an issue, yet they continue to let it happen because they don’t care. This is one of the biggest reasons why new people don’t stick around for very long. HGS is a hostile work environment. 2. Poor Management. Managers play favorites and don’t have the same standards for everyone. Management will stand in the middle of the office and gossip about their employees. Even worse, managers will gossip about an employee with that employee’s peers. Very unprofessional. Floor managers spend the majority of their time complaining to their employees about the main manager. During one of our weekly meetings, the manager spent half of the time complaining about how much they didn’t agree with or like the main manager. 3. Low Wages - Everyone is your role is paid the same even though some teams require much more work for others. If you take a job here, don’t volunteer to do anything extra because HGS will take full advantage but won’t compensate you for it. Hard work will get you NO where with HGS. 4. No room for advancement. Management will try to keep you in your role because it is so hard to keep a decent employee. They don’t want you to move up within the company or to leave to work for the client. Managers will go on and on about how one day you can go work full time for Bayer Crop Science(legacy Monsanto), but no one has been allowed to do that in years. They last person who went over was 5 years ago. They won’t tell you this in your interview, but you’re not even allowed to apply to work as a full time employee for the client until you have been with HGS for 2 years. Yet they won’t/can’t provide anything in writing about this “rule”. Even after your two years, they won’t recommend you to work there. 5. Poor communication. One manager will tell you one thing and the other will tell you something completely different. Managers don’t listen to concerns and if you bring a concern to them you get reprimanded. This place is a HR disaster.

avatar
HGS Response
6y
Thank you for taking the time to offer your feedback. We are sorry that the Contact Center industry and your HGS experience did not meet your expectations. We are focused on offering the very best support to our employees and take your feedback seriously; it will help us to improve the HGS experience for all of our employees. We would like to continue this conversation with you from a local site level. Please connect with us at talk2us@teamhgs.com so we can further address your comments.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

avatar
HGS Response
3w
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

avatar
HGS Response
3w
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
See reviews by: Helpful|Rating|Date|All