Easy role to get, easy role to leave. - Customer Service Advisor HGS Employee Review

3.0
Apr 14, 2016
Recommend
CEO approval
Business outlook

Pros

*Very easy application, assessment centre and score criteria for the role. To the degree any one with a good grasp of English could get the role. *Good Career Progression options (but take note - NOT PAY) with new campaigns.

Cons

*Average Tenure is no more than a few months. *Pay is ridiculously low for the performance they expect. With new contracts, they have made it basically minimum wage. No paid breaks or sick days. *No incentive to do more than what is required. You are not rewarded for delivering above average performance. *If you don't meet stats, or preform, they can give during the extended six months probation just a weeks notice. *Extremely strict adherence roles, to the degree you have to ask permission to go to the lavatories. As someone who has a degree, this isn't something I'd ever expect. No dignity at all.

Explore other reviews about HGS

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
2w
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
May 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

avatar
HGS Response
2w
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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