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      HGS

      Engaged employer

      HGS reviews

      Experience - Customer Service Representative HGS Employee Review

      3.0
      Jan 16, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home is an advantage

      Cons

      Pressure to meet metrics and Kpi's even when it isn't your fault especially when customers cancel service or reduce their service to reduce bill

      avatar
      HGS Response
      5mo
      Thank you for your feedback. We’re glad you valued the work-from-home option. We understand the concerns. If you’d like to share more, please contact us at Talk2us@teamhgs.com.

      Explore other reviews about HGS

      5.0
      May 4, 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      May 12, 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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