Great place to work - Analyst Gusto Employee Review

5.0
Jun 19, 2017
Recommend
CEO approval
Business outlook

Pros

- Challenging, but exciting work. You feel like your solving real problems and your given the opportunity to be creative. I came to Gusto to grow and stretch. I am definitely doing that here! - Supportive team. I feel incredibly supported by my peers, as well as the leadership team- professionally and personally. Although we're a growing company, I've had several opportunities to work directly with Staff and have reaped the benefits of working directly with that team. When I experienced a family emergency last year, my team and manager were incredibly supportive in giving me the time I needed to be with my family. - Customer driven. I love working at a company that is so incredibly customer driven. It's not just writing on the wall, it's in every decision we make. - Great perks. Typical tech company perks- food, great benefits package, but also some unique perks like the Flyaway ticket and unlimited PTO - Our product. We have an amazing product that sells itself. I believe in the product and that we'll continue to do well in our space.

Cons

- As with most start ups, lots to do and not enough people to do it. - Our ownership mentality value can sometimes be used by folks in unproductive ways. Because "we're all owners", you'll see projects crop up that a) shouldn't be owned by that individual b) are already owned elsewhere in the business, causing duplication c) aren't broadly shared with the right stakeholders, leading to poor CX or other issues

Explore other reviews about Gusto

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Smart and friendly coworkers. Excellent team culture

Cons

Tunnel visions on AI a bit too much

2.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Cons

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

10
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