Pros
Employment and sub-par health insurance (for now)
Cons
This company puts a stark divide between the exempt and non-exempt employees. To say that the non-exempt employees are treated like second class citizens is generous. With the recent take over of Guideline, we are told that the changes aren't going to be significant but the metrics have shot up while they try to ram AI down our throats. Because of the plan changes we have more angry callers than ever to add on top of the expected busy season volume. No time to break during the day with 30 minute lunch breaks now. PTO? Good luck with that especially after they reneged on the promise that they'd honor any PTO requests through the end of the year. The biggest con is knowing that they will lay off a good portion of the CX team after April. Why hire and onboard dozens of new CX on the day of the acquisition and pay at a rates at least $15 per hour less than anyone who came over from Guideline. It's insulting the rates that they pay in the NYC and Bay Areas. It's written clear as day but kept under hush so now its the hunger games of metrics to "try" to survive what's coming but in the end it won't matter if you've peer trained your replacements and they've 50-75% your salary