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      Groupon

      Engaged employer

      Groupon reviews

      Meh, People Are Nice, Policies and Procedures Are Out of Hand - Customer Service Representative Groupon Employee Review

      3.0
      Jan 7, 2015
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly Good Pay Casual Clothes No Commute No Sales for CSR reps (handling customers) Supply all work equipment No Manual Labor

      Cons

      Changes implemented daily Training is short and vague Most Coaches have never taken a call Scores are strange, schedule adherence strikes given for not going on break correctly when calls run long Lots of contradictory information Stuck in a seated position 8 hours a day without opportunity for movement, you will gain weight

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      5.0
      Jan 2, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Learned a great deal here. My first big guy job and the responsibilities kept me focused and motivated. I grew a lot as a person at Groupon as well

      Cons

      Not many cons. People are really cool.

      2.0
      Jun 11, 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Gaining experience targeting multiple industries

      Cons

      Management doesn’t care about you. Unrealistic goals. Everyone at 30-40% of quota. Complicated quota attainment system. Your job is to ask for 70% of margins for small businesses that have only 10-15% margin budgets

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