Challenging but rewarding company to work for - Customer Service Grand Circle Travel Employee Review

5.0
Dec 23, 2019
Recommend
CEO approval
Business outlook

Pros

-Tons of opportunity for growth -Amazing benefits including 100% transit reimbursement - Amazing travel benefits (been to 18 destinations with the company) -Great people to work with

Cons

-Long hours and tons of overtime -Call center is a challenging place to work due to nature of job.

Explore other reviews about Grand Circle Travel

5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

Remote role, very relaxed environment

Cons

Need to take an exam to get a $1 raise

2.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Boston headquarters located in a nice area close to nice restaurants. Some good colleagues who work very hard and genuinely try to help even when they are terrified of losing their jobs.

Cons

A circus in totality. The company has a rating system based on how employees do "living up" to the company's values which are very cult-like and entirely subjective at your manager's sole discretion. I had never worked for a company that had such rampant turnover. Things have gotten a little better now than Alan is no longer present but prior to his passing, he nearly strangled an employee to death in front of the entire office.

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Grand Circle Travel Response
1w
Thank you for taking the time to share your feedback. We appreciate hearing from current and former associates and contractors, as these perspectives help us continue to improve. We're glad you enjoyed our Boston location and had the opportunity to work alongside colleagues who were dedicated, hardworking, and supportive. The commitment and passion of our associates are among the things that make our organization special. We also take concerns about workplace culture and employee experience seriously. Grand Circle has undergone significant leadership and organizational changes in recent years, and we continue to invest in creating an environment that is collaborative, respectful, and aligned with our values. Our values are intended to provide a common framework for how we work together, and we recognize that experiences and perceptions can vary from person to person. We would also like to clarify that Grand Circle is committed to maintaining a safe workplace for all associates. We take any concerns regarding employee safety seriously and have policies, procedures, and reporting mechanisms in place to support a respectful and professional work environment. While we're sorry to hear that your experience did not meet your expectations, we appreciate your feedback and wish you success in your future endeavors.
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