2.0
Mar 15, 2025
Current employee, more than 5 years
Mesa, AZ
Recommend
CEO approval
Business outlook
Pros
For customer facing positions, Grainger has probably the best benefits in the MRO industry.
Cons
Everything else. I call my department the Customer Service Coal Mine, and we're Pit Ponies. That is exactly how we're viewed by absolutely the entire company, no matter how much "Rah-Rah Customer Service(tm)" smoke they blow up our hineys. If you enter Grainger in Customer Service, you will retire from Grainger in Customer Service. You will never be allowed to leave the coal mine, and how DARE you even dream alone at night you are good enough to do so, PIT PONY!??!