Industry-leading benefits. And that's it. - Customer Experience Specialist Grainger Employee Review

2.0
Mar 15, 2025
Recommend
CEO approval
Business outlook

Pros

For customer facing positions, Grainger has probably the best benefits in the MRO industry.

Cons

Everything else. I call my department the Customer Service Coal Mine, and we're Pit Ponies. That is exactly how we're viewed by absolutely the entire company, no matter how much "Rah-Rah Customer Service(tm)" smoke they blow up our hineys. If you enter Grainger in Customer Service, you will retire from Grainger in Customer Service. You will never be allowed to leave the coal mine, and how DARE you even dream alone at night you are good enough to do so, PIT PONY!??!

Explore other reviews about Grainger

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Schedules were very flexible! Leadership cared

Cons

It was really exhausting, hot work in the warehouse

4.0
Jun 6, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are decent and reasonably priced. They offer a 401k match, BCBS insurance, FSA, HSA, dental, vision, life insurance, and accidental D&D coverage. They also do a 3‑to‑1 match for donations to non‑religious 501(c) organizations. There’s a big emphasis on volunteering, with plenty of opportunities to get involved. The building itself is beautiful, with a free on‑site gym, a coffee shop, real trees in the atrium, a waterfall, and a large cafeteria (though the food can vary). They’re also flexible about which days you come on‑site, depending on the team’s schedule. If I needed to switch a Monday for a Thursday, it was never an issue. My manager was also supportive of remote work on days when the weather made commuting difficult.

Cons

Admins do not get an annual bonus. They're really strict on Overtime, really weird about worrying about mini costs. Like they'll spend 50k on a week-long training but freak out if people want to rent a car while being in town. Can't buy lunch for this 3 hour meeting to cut costs, but we'll drop 10k on this other thing. It's also so unfair that some people get to work remotely and others are forced to come in 3 times a week, for the exact same roles. Every meeting is basically online, so it's just silly and a power trip.

See reviews by: Helpful|Rating|Date|All